Rsv4 Privacy Policy
Effective Date: 1 January 2026
This Privacy Policy explains how rsv4 collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia. By registering for or using any rsv4 service, you agree to the practices described in this policy. We encourage you to read this document carefully to understand your rights and responsibilities as a user.
Information We Collect
Rsv4 collects several categories of information when you use our platform. This information is gathered to enable us to provide a secure, complete, and relevant service to users in Malaysia.
Full name, email address, phone number, date of birth, and identity verification (KYC) information submitted during registration or account verification.
IP address, device type, operating system, browser type, screen resolution, and session data collected automatically when you access the platform.
Transaction records in MYR (RM), payment methods used (FPX, bank transfer), transaction dates and amounts. We do not store card or bank account details directly.
Game history, login frequency, game preferences, access times, and communication records with customer support.
How We Use Your Information
Information collected by rsv4 is used solely for legitimate purposes directly related to the operation of the platform. We do not sell user information to any third party for marketing purposes.
- Account management: To create, verify, and securely manage user accounts.
- Transaction processing: To process MYR deposits and withdrawals accurately and securely.
- Identity verification: To comply with KYC requirements and prevent fraud or unlawful use.
- Service improvement: To analyse usage patterns and improve the user experience on the rsv4 platform.
- Communications: To send account-related notifications, transaction updates, or important service announcements.
- Legal compliance: To fulfil legal obligations or respond to enquiries from relevant authorities.
Cookies & Activity Tracking
Rsv4 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
We use cookies for the following purposes:
- Session cookies: Keeps you logged in during an active session without needing to re-enter your password.
- Preference cookies: Saves your language settings and interface preferences for a more convenient experience.
- Analytics cookies: Collects aggregated data on usage patterns to help us improve platform functionality.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the rsv4 platform. By continuing to use our platform after receiving the cookie notice, you agree to the use of cookies as described above.
Data Storage, Security & Sharing
Storage & Security
Rsv4 stores user information on servers protected by SSL encryption and up-to-date technical security measures. Access to personal data is restricted to staff who require it solely to carry out their duties. We conduct regular security audits to ensure our data protection standards remain current.
User data will be retained for as long as your account remains active or as required to fulfil legal obligations. Once an account is closed, data will be deleted or anonymised in accordance with our standard procedures within a reasonable timeframe.
Sharing with Third Parties
Rsv4 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following circumstances:
- With payment service providers required to process your MYR transactions;
- When required by law or court order;
- With the user's explicit consent.
All third-party service providers involved in rsv4's operations are required to uphold data protection standards equivalent to those in this policy.
User Rights & How to Contact Us
Your Rights as an rsv4 User
As an rsv4 user in Malaysia, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request corrections to any inaccurate or outdated information held in your account records.
- Right to Erasure: You may request the deletion of your personal information, subject to any legal obligations that require us to retain certain records.
- Right to Object: You have the right to object to the processing of your information in certain circumstances as provided by law.
Changes to This Policy
Rsv4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notice or email. Continued use of the platform after changes are published constitutes acceptance of the updated terms.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact the rsv4 support team by email at: [email protected]. You may also refer to our FAQ page us for general guidance on accounts and services.